Build a personality profile of your customers, predict and influence their behaviour, as well understand their needs in much more detail with voice interaction analysis
Speech audio is a cheap, easily available data source that can be used to identify your customers, predict their behaviour, prevent attempts of fraud and provide personalised service, unlocking new market opportunities.
Phone calls contain hints on applicants’ psychological profile that help you get your sales and marketing decisions right, thus improving your performance. Toneboard uses voice analytics to identify these hints.
Toneboard technology can identify your clients only by their voice, avoiding a costly identification process and improving their experience. The same technology can be used to identify fraudsters who keep calling you.
Toneboard provides the data you need to conduct highly targeted marketing or debt collection campaigns. Limit your marketing spend to customers likely to convert and limit debt collection to borrowers unlikely to repay.
At Toneboard we believe that speech is a natural way of serving your customers. As speech bots become more widely spread, using speech and voice analytics to understand your customers better will be hugely valuable to businesses and other organisations. We want to develop tools that will be capable of identifying the most valuable customer insights.
Ex-Head of Finance of Infogram (acquired by Prezi). Worked as a consultant for L.E.K. in London. Oxford grad.